Computer network issues – Updated

July 21, 2020

Dear Valued Agents,

We are writing to let you know that The Life and Annuity Shop’s network environment was hit with a highly sophisticated virus injected from outside sources that has disrupted access to our computer systems. As soon as we discovered the incident, we immediately implemented our emergency response protocols and disconnected outside access to our network to contain the potential threat and protect data. We have initiated a comprehensive response plan and activated key partners to help us navigate and respond to the impacts of the virus.

Please be assured, our teams are working diligently to restore our systems as quickly as possible. We have also hired independent computer forensic firms to conduct an investigation and determine how this occurred, what we can do to prevent a similar attack in the future, and to confirm that no protected health information was impacted. As of now, there is no evidence to suggest that PHI, PII or HIPAA-related data maintained through our systems has been compromised.

We are still in the early stages of the investigation with limited information, however we are committed to open communication and will continue to provide updates as we progress through the restoration process. At The Life and Annuity Shop we pride ourselves on providing outstanding service, and are deeply sorry for the frustration and inconvenience this has caused you.